Privacy Policy

Last updated: 22 September 2025

Medivitaal manages this shop and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Medivitaal is powered by Shopify, enabling us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Services and the applicable laws in your region, we may collect or process the following categories of personal information:

Contact information: Name, address, billing and shipping addresses, phone number, email
Financial information: Credit/debit card details, bank account numbers, payment confirmation, and transaction data
Account details: Username, password, security questions, preferences
Transaction data: Viewed items, cart activity, wishlist items, purchases, returns, exchanges, cancellations
Communications: Details shared when contacting customer support
Device data: Browser type, IP address, device identifiers, network information
Usage data: Information about your interaction with the Services

Sources of Personal Information

We may collect information:

Directly from you
Automatically through cookies and similar technologies
From service providers assisting us (e.g., payment processors, logistics partners)
From partners and third parties

How We Use Your Personal Information

To deliver and improve the Services

Including order processing, shipping, account management, customer support, tailored product recommendations, and secure payments.

Marketing & Advertising

To send promotional emails, SMS messages, or display targeted ads based on your browsing and purchase behavior.

Security & Fraud Prevention

To verify account access, detect fraudulent behavior, and ensure safe transactions.

Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Obligations

To comply with legal requirements, enforce our terms, and respond to lawful requests from authorities.

How We Share Personal Information

We may share your information:

With Shopify (hosting, payment processing, security)
With vendors supporting fulfillment, shipping, analytics, cloud services
With marketing partners to show relevant ads
When you request or authorize sharing
With corporate affiliates
During business transfers (e.g., merger, restructuring)
To comply with laws and protect rights/safety

Relationship With Shopify

Shopify hosts our store and processes your data as part of providing the platform. Shopify may also use certain data to offer enhanced features and advertising services across other merchants.

For Shopify’s privacy policy, visit:
https://privacy.shopify.com/en

Third-Party Links

Our Services may contain links to external websites. We are not responsible for their content, privacy practices, or security.

Children’s Data

Our Services are not intended for children and we do not knowingly collect personal information from minors.

Data Security & Retention

We use reasonable security safeguards but cannot guarantee 100% security. Data is retained only as long as necessary for legal compliance and service delivery.

Your Rights

Depending on jurisdiction, you may have rights such as:

Access to your data
Deletion of your data
Correction of inaccurate data
Data portability
Withdrawal of marketing consent
Objection to certain processing activities

To exercise rights, contact us at info@medivitaal.com.

International Transfers

Your data may be transferred to countries outside of your residence. We rely on legally recognized protection mechanisms when required (such as EU Standard Contractual Clauses).

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

📧 info@medivitaal.com

📍 Registered Address:
2 ECOM LIMITED
62 Mody Road
Tsim Sha Tsui
Hong Kong

Company Number: 78769050
Director: Dimitar Georgiev

For data protection purposes, Medivitaal / 2 ECOM LIMITED is the data controller of your personal information.