Terms and Conditions

ARTICLE 1 – DEFINITIONS

Reflection Period: The period during which the consumer may exercise their right of withdrawal.
Consumer: A natural person who is not acting in a professional or commercial capacity and enters into a distance contract with the company.
Day: September 10, 2025
Ongoing Transaction: A distance contract in which products or services are supplied regularly over an extended period.
Durable Medium: Any means that allows the consumer or the company to store information in a way that enables future access and unchanged reproduction.
Right of Withdrawal: The consumer’s right to terminate the distance contract within the reflection period.
Company: The natural or legal entity offering products or services remotely.
Distance Contract: An agreement concluded under a system organized by the company for the remote sale of products or services, using one or more means of distance communication.

ARTICLE 2 – COMPANY INFORMATION

Email: info@medivitaal.com

ARTICLE 3 – APPLICABILITY

These terms and conditions apply to every offer and distance agreement between the company and the consumer.
Before concluding a distance agreement, these terms will be made available to the consumer.
If that is not reasonably possible, the company will indicate how these terms can be accessed electronically or provided free of charge upon request.

If specific product or service terms apply in addition to these general terms, the consumer may rely on the most favorable provisions in case of conflict.

ARTICLE 4 – THE OFFER

Offers will clearly specify:

The price, excluding import VAT and customs duties (to be borne by the customer).
Shipping costs.
Payment, delivery, and performance terms.
Applicability of the right of withdrawal.
Any special conditions, such as limited validity.

Images and descriptions will be as accurate as possible, but small deviations (e.g., color variations) may occur.

ARTICLE 5 – THE AGREEMENT

A contract is concluded when the consumer accepts the offer and complies with the stated terms.
For electronic transactions, the company will promptly confirm receipt of the order electronically.
Until this confirmation is received, the consumer may cancel the agreement.

The company ensures a secure transmission of data for electronic transactions and payments.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Consumers may withdraw from the agreement within 14 days of receiving the product without giving any reason.
Products must be returned in their original condition and packaging.
Consumers are responsible for the return shipping costs.

ARTICLE 7 – EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to:

Custom-made or personalized products.
Perishable goods.
Sealed products that cannot be returned for hygiene reasons once opened.

ARTICLE 8 – PAYMENT

Payments must be made within seven (7) days, unless otherwise agreed.
Consumers must report any inaccuracies in billing or payment data immediately.
In case of non-payment, the company may charge reasonable collection costs.

ARTICLE 9 – DELIVERY

Delivery takes place at the address provided by the consumer.
Orders are usually processed promptly, typically within 30 days, unless a longer period is agreed.
If delays occur, the consumer may cancel the agreement and request a refund.

ARTICLE 10 – WARRANTY

Products and services will meet the specifications of the agreement and comply with legal standards.
Warranty claims are valid only if reported within 14 days of delivery.
The warranty does not apply if:

Products have been altered by the consumer.
Damage results from misuse or improper handling.

ARTICLE 11 – CHANGES

We reserve the right to modify these terms at any time.
Continued use of the website after modifications constitutes acceptance of the updated terms.

ARTICLE 12 – LONG-TERM AGREEMENTS: DURATION, TERMINATION, AND RENEWAL

Termination
Consumers may terminate open-ended contracts for the regular supply of products or services at any time with a maximum notice period of one month.
Fixed-term contracts may be terminated at the end of the agreed period with a maximum notice period of one month.

Consumers may terminate agreements:

At any time, without restriction to a specific date or period.
Using the same method by which the agreement was made.
With notice periods equal to those of the company.

Renewal
Fixed-term contracts may not be automatically renewed except:

Subscriptions to newspapers, magazines, or journals, which may be extended by a maximum of three months if the consumer can terminate with one month’s notice.
Contracts may only continue indefinitely if the consumer retains the right to terminate at any time with a one-month notice period.

Duration
Contracts lasting more than one year may be terminated by the consumer after one year with a maximum notice period of one month, unless earlier termination would be unreasonable.

ARTICLE 13 – COMPLAINTS PROCEDURE

Complaints regarding the performance of the agreement must be reported clearly and promptly to the company, within seven days of discovery.
The company will acknowledge complaints within 14 days and, if more time is needed, will provide an estimated resolution timeframe.
If a complaint cannot be resolved mutually, it becomes a dispute subject to the dispute resolution provisions.

ARTICLE 14 – DISPUTES

All agreements between the consumer and the company are governed by even if the consumer resides outside the United States.

ARTICLE 15 – PERSONAL DATA

Personal data provided through the website is handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for more details.

ARTICLE 16 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the website or services may contain errors or inaccuracies related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct such errors, update information, or cancel orders affected by inaccuracies, even after an order has been placed.
We are not obligated to update or clarify information unless required by law.
Any update or refresh date on the site does not imply that all information is current.

ARTICLE 17 – AMENDMENTS TO THE TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service at any time at our discretion.
Updates will be posted on this page.
Your continued use of our website or services after such changes constitutes acceptance of the revised terms.

ARTICLE 18 – CENTRAL ELECTRONIC SYSTEM FOR PAYMENT INFORMATION (CESOP)

From 2024, payment service providers may record transaction data in the European CESOP system under updated VAT legislation.
This registration complies with the “Implementation of the Payment Service Providers Directive” and the regulations governing the Central Electronic System of Payment Information.

ARTICLE 19 – LIABILITY

Limitation of Liability
We are not liable for direct, indirect, incidental, punitive, or consequential damages arising from the use of our website, products, or services, including but not limited to loss of profit, revenue, data, or goodwill, unless caused by gross negligence or intentional misconduct.

Force Majeure
We are not responsible for delays or failure to perform obligations under these terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, governmental restrictions, or technical failures.

Indemnification
You agree to indemnify and hold Medi Vitaal, its affiliates, employees, and partners harmless from any claims or demands, including reasonable legal fees, arising from your violation of these terms or any law or third-party rights.

ARTICLE 20 – INTELLECTUAL PROPERTY

All intellectual property rights related to our website, services, and products — including but not limited to trademarks, logos, text, and images — remain the exclusive property of Medi Vitaal™ or its licensors.
You may not reproduce, distribute, modify, or create derivative works without prior written consent.

ARTICLE 21 – SEVERABILITY

If any provision of these terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
Any invalid clause will be replaced by a valid one that most closely reflects the original intent.

ARTICLE 22 – ENTIRE AGREEMENT

These Terms, together with any policies or operating rules posted on this site, constitute the entire agreement between you and Medi Vitaal™ and supersede any prior agreements or communications, whether oral or written.

ARTICLE 23 – TERMINATION

Grounds for Termination
We may suspend or terminate your access to our services without prior notice if you violate these terms or engage in unlawful activity.

Consequences of Termination
Upon termination, your right to use the website or services will immediately cease, and any outstanding obligations will survive termination.

ARTICLE 24 – CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact us at:
info@medivitaal.com