Privacy Policy

Medi Vitaal US operates this store and website, including all related information, content, features, tools, products, and services, to provide you — the customer — with a personalized shopping experience (the “Services”). Medi Vitaal US is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, engage in a transaction, or otherwise interact with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information”, we refer to data that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot reasonably be associated with you.

Depending on your interaction with our Services, your place of residence, and applicable laws, we may collect or process the following categories of personal information:

Contact Information: Name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit or debit card details, account numbers, transaction details, payment confirmations, and other payment-related data.
Account Information: Username, password, security questions, preferences, and account settings.
Transaction Information: Items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
Communications: Information you include in correspondence with us, such as customer service inquiries.
Device Information: Information about your device, browser, network connection, IP address, and unique identifiers.
Usage Information: How and when you interact with or navigate through our Services.

Sources of Personal Information

We may collect personal information from:

Directly from you: When you create an account, visit or use our Services, or otherwise share information with us.
Automatically through the Services: From your device, including through cookies and similar technologies.
From service providers: When they enable functionality, collect, or process data on our behalf.
From partners or third parties: Such as marketing or fulfillment providers.

How We Use Your Personal Information

Depending on your interaction with us, we may use personal information for:

Providing, customizing, and improving Services: To process orders, payments, and shipping; manage your account; handle returns and exchanges; personalize recommendations; and enhance user experience.
Marketing and advertising: To send promotional emails, SMS, or mail, and display targeted ads based on your interactions with our Services.
Security and fraud prevention: To verify accounts, detect or prevent fraud, ensure safety, and secure transactions.
Communication: To offer customer support, respond to inquiries, and maintain our business relationship with you.
Legal compliance: To comply with laws, respond to legal requests, or enforce policies and agreements.

How We Disclose Personal Information

We may share your information with third parties in limited circumstances, including:

With Shopify, vendors, and service providers for IT, payments, analytics, customer support, and shipping.
With business and marketing partners for targeted advertising or analytics.
With your consent or direction, such as when using social media integrations.
With affiliates or within our corporate group.
In business transactions, including mergers, acquisitions, or bankruptcy, or to comply with legal obligations or protect rights and safety.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve the Services.
Information you submit is shared with Shopify and may be transferred internationally.
Shopify may use aggregated data from your interactions across multiple merchants to enhance its platform.
Shopify acts as a data controller for such processing.

For more information on how Shopify uses your data, visit:
👉 Shopify Privacy Policy

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms.
We are not responsible for the privacy, security, or accuracy of information on these sites.
Information shared publicly or on third-party platforms (such as social media) may be visible to others without limitation.
Inclusion of such links does not imply endorsement of the content or operators of these platforms.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from minors under the age of majority in your jurisdiction.
If you are a parent or guardian and believe your child has shared personal information, contact us to request deletion.
As of this Privacy Policy’s effective date, we are not aware of any “sale” or “sharing” of children’s data under age 16.

Data Security and Retention

No system is completely secure, and we cannot guarantee “perfect security.”
Avoid sending sensitive information through insecure channels.
We retain data as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of your personal information.
Delete: Request deletion of personal data we hold.
Correct: Request correction of inaccurate data.
Portability: Request a copy of your data for transfer to another entity.
Manage communication preferences: Opt out of marketing emails using the unsubscribe link provided.

If you reside in the UK or EEA, you may also:

Object to or restrict processing of your personal information.
Withdraw consent where processing is based on your consent (without affecting prior lawful processing).

You can exercise these rights via the Services or by contacting us at info@medivitaal.com.
We may need to verify your identity before processing requests.
You can also appoint an authorized agent to act on your behalf, provided proper authorization is verified.

Complaints

If you have concerns about our data practices, please contact us first.
Depending on your jurisdiction, you may also file a complaint with your local data protection authority (see the EEA list of authorities here).

International Data Transfers

Your data may be transferred, stored, and processed outside your country of residence.
Where applicable, transfers outside the EEA or UK rely on European Commission Standard Contractual Clauses or equivalent safeguards unless the destination country ensures adequate data protection.

Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page, with a new “Last Updated” date, and we will notify you as required by law.

Contact

If you have any questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us:

📧 info@medivitaal.com

For purposes of applicable data protection law, Medi Vitaal US is the data controller responsible for your personal information.