Shipping Policy

At Medi Vitaal, we strive to deliver high-quality products and exceptional customer service.
We want you to be fully satisfied with your purchase, which is why we offer a 30-day satisfaction guarantee.
If, for any reason, you are not satisfied, please contact us at info@medivitaal.com.

Cancellation Policy

Order changes or cancellations
Customers may modify or cancel their order within 59 minutes of purchase by contacting us at the email above.
After this 59-minute window, we cannot process cancellations, as orders are prepared for shipment promptly.

Return Policy

Customers may return unopened packages within 7 days of delivery, in the condition received.
A refund will be issued minus a restocking fee and any return shipping costs.
Refunds are processed within 14 days of receiving the returned item and are credited to the original payment method

Returns & Refunds

Our money-back guarantee applies only if a product is damaged during transport or delivered incomplete.
For hygiene reasons, tight-fitting clothing, underwear, and opened cosmetics/creams/oils cannot be returned.
Customer results may vary; we do not guarantee identical outcomes to those shown on our landing pages.
Use our products only as directed on the packaging.

How to Start a Return

Email info@medivitaal.com within 30 days of delivery, including your order number and the reason for return.
All returns must be pre-approved by our team before sending the item back.
Products must be returned unused and in their original packaging.
Include your order number and shipping name to ensure quick processing.
Customers are responsible for return shipping costs, unless the item arrived damaged.
Shipping charges are non-refundable.

Inspection & Refund Timing

After we receive your return, inspection may take up to 10 business days.
Once we confirm that all returned items are in good condition, your refund may take up to 40 business days from the confirmation date.
If you have not received your refund after confirmation, please contact your financial institution.

We do not issue refunds for items that are used, worn, or damaged due to normal wear or misuse.
All refunds are issued in euros (€EUR) based on the original purchase.
Customers are responsible for any foreign currency or exchange-rate fees.

Damaged Items

We take great care in packaging to prevent damage in transit.
An item is considered damaged if it is defective or physically broken.
Packaging damage (e.g., dented boxes) is not considered product damage if the item itself remains intact.

Reporting damaged items
If your item arrives damaged, report it within 48 hours of delivery by emailing info@medivitaal.com with a clear photo of the damage.
We will determine whether you qualify for a replacement at no extra cost.
Refunds are not issued for damaged items, and we do not accept returns or replacements for damage caused by normal wear, tearing, or misuse.

Shipping & Delivery

While we aim to deliver on time, we cannot be held responsible for shipping or delivery delays beyond our control, including delays caused by couriers, customs, or other unforeseen factors during transit.
For delivery issues, please contact the courier directly for assistance.
We are not responsible for lost, stolen, or delayed packages.

Fraud Prevention

To protect you from fraudulent activity, we verify all billing and shipping addresses to ensure they match the information provided to the payment processor.
We also monitor transactions for suspicious activity and may request additional information to verify a transaction.
If fraud is suspected, we reserve the right to cancel the transaction and notify the customer immediately.